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Russian bank delivers failure-proof banking services for 260K+ customers

  • Banque Société Générale Vostok

    <2 months

    to implementation

  • Banque Société Générale Vostok

    500+

    metrics controlled

  • Banque Societe Generale Vostok

    User-centric

    performance monitoring

Business Challenge

Banque Société Générale Vostok (BSGV), part of the Société Générale Banking Group, was one of the first foreign banks to obtain a general license from the Bank of Russia. To capitalize on this opportunity, BSGV needed an uninterrupted and failure-proof IT infrastructure. The bank created a management and monitoring system to provide IT and business units with detailed metrics to monitor performance, identify service degradations, and trace problems to their root cause.

BMC Solution

BSGV implemented centralized monitoring based on BMC TrueSight Operations Management (formerly ProactiveNet Performance Management). The solution provides visibility into IT infrastructure and day-to-day business functions, and helps IT proactively detect and analyze problems in network, hardware, and software performance to address root causes quickly.

Business Impact

IT can now fully monitor the reliability and performance of IT services and applications from an end-user point of view within branches across Russia, and solve problems in areas such as response times and number of transactions or documents processed per minute before they impact users.
  • Comprehensive monitoring has reduced costs and increased IT service availability and quality.
  • User-centric performance monitoring helps identify problems that might not be detected by infrastructure monitoring alone.
  • Early detection enables IT to resolve problems before they affect users.
  • Visibility into the connection between monitored objects and the business processes they support increases the transparency of IT to the business.

“We are responsible for the quality of services we provide, and maintaining high quality would be impossible without control and monitoring. Now I submit a report on a weekly and monthly basis to the business units showing rates of availability of the network in all branches, availability of equipment, and other metrics.”

— Jill Blancharit, IT Department Director, BSGV

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TrueSight Operations Management

Analytics-driven performance management to find and resolve availability and performance issues

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