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Control-M Self Service gives business users the visibility and control over their jobs while freeing up IT personnel to focus on essential operations.
Issues and Priorities in Modern Workload Automation
Modernize your approach to automation

See what EMA recommends to leverage the full value of automation to enable digital transformation

Issues and Priorities in Modern Workload Automation  ›

Reduce service requests today

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Talk to an automation specialist

Kontaktaufnahme mit dem Vertrieb von BMC  ›

Increase efficiency and free up resources with Control-M Self Service

Significantly reduce service requests allowing IT to work on more strategic initiatives

The more IT support functions your organization can automate, the faster you can make progress on strategic initiatives. Control-M Self Service supports faster innovation by relieving IT from responding to routine inquiries and enabling your resources to be more efficient.

Provide a simple user interface that goes anywhere:

  • Reduce IT operations support overhead by empowering business users to help themselves
  • Free up IT Staff to increase the pace of innovation without adding headcount

Anytime, anywhere information allows businesses to run faster

Your business users frequently contact IT operations to check on the status of their reports or other jobs. These requests are time consuming for both your staff and the IT organization, as it pulls everyone away from more critical work.  Control-M Self Service gives your team a time saving resource that provides them with the flexibility they need.

Your team can leverage Control-M Self Service to:

  • Get real-time visibility into their workload status and updates
  • Manage their jobs through an intuitive self-service interface
  • Eliminate the need to submit ticket requests

Unum Insurance automated service delivery to increase efficiency

Unum is a leading provider of financial protection benefits in the workplace, serving more than 180,000 businesses in the U.S. and U.K. As part of a business-critical transformation of its data center, Unum wanted to empower internal users to run and monitor their own job requests. Leveraging Control-M Self Service, IT Operations and developers have increased their efficiency and productivity and business users can manage their requests anytime, anywhere.

With Control-M Self Service, Unum has successfully:

  • Reduced requests to the IT operations team by more than 60%
  • Eliminated the request processing time for developers and business users
  • Increased the efficiency of IT Operations and developers
“Business users are much happier when they have control over their jobs. And our staff is freed up from time-consuming tasks that users can easily handle themselves.” — Rusty Clark, Data Center Supervisor, City of Long Beach